Terms of Service

1. About these terms

ChaloEvent (“ChaloEvent”, “we”, “us”) provides the ChaloEvent event-management software at chaloevent.com (the “Service”) to event businesses (“you”, the “Business”).

By creating an account, accepting these terms in the app, or using the Service, you agree to these Terms of Service, our Privacy Policy and our Refund & Cancellation Policy. If you accept on behalf of a business, you confirm that you are authorised to do so.

2. The Service

ChaloEvent helps you manage inquiries and bookings, customers, invoices, staff and attendance, vendors, payments, expenses and related records. We keep improving the Service and may add, change or remove features; we will give reasonable notice before removing something important.

3. Your account and your team

• Give accurate details when you sign up, and keep them up to date.
• Keep your password and your staff's logins private. You are responsible for everything done through your account, including by staff logins you create and the permissions you give them.
• Tell us straight away at support@chaloevent.com if you think someone has used your account without permission.

4. Free trial, plan and payment

• New businesses get a 30-day free trial with all features. No payment is needed for the trial.
• After the trial, a paid plan is needed to keep using the Service — currently ₹2,999 per month (yearly billing is also offered), as shown on the Billing page.
• Payment is made by UPI. Your plan starts or renews once we have verified your payment reference (UTR).
• We are not registered for GST at present, so no GST is charged. If we register, GST will be added as applicable and we will tell you before it applies.
• We may change prices with at least 30 days' notice; a new price applies from your next renewal.
• Payments are not refundable — see the Refund & Cancellation Policy.
• If your trial ends or your plan lapses without payment, access may be limited until you pay.

5. Your data

You own all the information you put into ChaloEvent, including details of your customers, staff and vendors (“Your Data”). You allow us to store, process and display Your Data only to provide the Service to you, and to help you when you ask for support.

You are responsible for having the right to collect and store the personal details of your customers, staff and vendors, for having their consent where the law requires it, and for the accuracy of Your Data. For this data we act on your behalf, as your data processor. Our Privacy Policy explains how we protect it.

6. Invoices, GST and your records

Invoices, quotations and reports you create in ChaloEvent are your own documents. You are responsible for their contents, amounts and tax (including GST) treatment, and for meeting any legal or accounting requirements. ChaloEvent is a software tool — not an accounting, tax or legal adviser.

7. WhatsApp, SMS, calls, maps and other services

Messages you send from ChaloEvent open in your own WhatsApp, SMS or phone app and are sent by you. You must follow WhatsApp's and your mobile operator's rules, and must not send spam or messages people have not agreed to receive.

Some features use other companies' services — for example Google Maps for venue search and directions, and Google Analytics on our website. Those services have their own terms, and we are not responsible for their availability or content.

8. Acceptable use

You must not:

• use the Service for anything illegal, fraudulent or harmful;
• upload malware or content you have no right to use;
• try to access other businesses' data or our systems, or get around security or usage limits;
• copy, resell, rent or reverse-engineer the Service;
• share logins with people outside your business; or
• overload or disrupt the Service.

We may suspend accounts that break these rules.

9. Availability, backups and data loss

We work to keep the Service available and back up data regularly, but the Service is provided “as is” and “as available”. There may be occasional downtime, maintenance or errors.

Please keep your own copies of important records using the export options (Excel/CSV downloads and PDFs). To the extent the law allows, we are not responsible for loss of data beyond our reasonable efforts to restore it.

10. Cancellation, suspension and deletion

• You can stop at any time by not renewing. Your access continues until the end of the period you have paid for.
• We may suspend or close an account for non-payment, a breach of these terms, or misuse — with notice where reasonable.
• After your plan is cancelled, expires or is closed, we keep Your Data for 90 days so you can come back or export it. After that it may be permanently deleted. You can ask us to delete it sooner by writing to support@chaloevent.com.

11. Limitation of liability

To the maximum extent permitted by law:

• we are not liable for indirect, incidental or consequential losses, including lost bookings, profits, revenue, goodwill or data; and
• our total liability for any claim is limited to the subscription fees you paid us in the 3 months before the event that led to the claim.

Nothing in these terms limits any liability that cannot be limited by law.

12. Indemnity

You agree to compensate us for any claims, losses and reasonable costs that arise from Your Data, from your use of the Service in breach of these terms or the law, or from messages you send to your customers, staff or vendors.

13. Our rights

The ChaloEvent software, design, name, logo and content belong to us. During your plan you have a limited, non-transferable right to use the Service for your business. If you send us suggestions, we may use them freely.

14. Changes to these terms

We may update these terms. We will tell you by email or in the app. For important changes you will be asked to accept the new version to continue using the Service. The version and effective date are shown at the top of this page.

15. Law and disputes

These terms are governed by the laws of India, and any dispute will be subject to the courts of competent jurisdiction in India. Please contact us first — most issues can be sorted out quickly.

16. Contact

Questions about these terms: support@chaloevent.com.