Privacy Policy

1. Who we are

This policy explains how ChaloEvent (chaloevent.com) collects, uses and protects personal data. For any privacy question or complaint, write to our Grievance Officer at support@chaloevent.com.

2. Information we collect

• Account details: business name, your name, email and phone number, and your password (stored only in protected, hashed form). For staff logins you create: names, usernames and roles.
• Business data you enter: events and inquiries, customer names and contact details, venues, staff and vendor details, payments, invoices, expenses, photos and notes.
• Payment details: the UPI transaction reference (UTR) you submit for your plan. We do not receive your card details or banking passwords.
• Security and usage information: login times, IP address, device type and browser, used to keep accounts secure; and, through Google Analytics, which pages of our website and app are visited (page addresses only — not your business data).
• Cookies and browser storage: to keep you signed in, remember your settings, and measure site usage.

3. How we use it

• to provide and run the Service and keep your data available to you and your team;
• to secure accounts — for example login history and spotting misuse;
• to process your plan payments;
• to send service emails — email verification, password resets, important notices — and occasional updates or greetings from ChaloEvent;
• to improve the product, using usage information in aggregate; and
• to meet legal obligations.

4. Your customers', staff's and vendors' data

Details you store about your customers, staff and vendors belong to your business. You decide why and how they are collected and used, and you are responsible for having the right to store them. We process that data only to provide the Service to you. We do not sell it, and we do not contact your customers.

5. Who we share it with

We do not sell personal data. We share it only with providers that help us run the Service, and only as needed:

• our web hosting and email providers (Hostinger), which store and deliver data for us;
• Google Analytics, for website and app usage statistics;
• Google Maps — when you search for a venue, what you type is sent to Google to find the place;
• WhatsApp — only when you choose to send a message, which opens in your own WhatsApp; and
• authorities, when the law requires it.

6. How we protect it

Data is kept on secured servers and sent over encrypted (HTTPS) connections. Passwords are stored hashed. Each business can see only its own data, and access inside a business follows the permissions the owner sets. No system is perfectly secure; if a breach affects your data we will inform you, and the authorities where required, without undue delay.

7. How long we keep it

• While your account is active.
• 90 days after your plan is cancelled, expires or is closed — so you can return or export your data — and then it may be permanently deleted.
• Login history: 180 days.
• Some records (such as payment records) longer, where the law requires.

8. Your rights

Under India's Digital Personal Data Protection Act, 2023 and other applicable laws, you can:

• see and correct most of your details directly in the app;
• ask for a copy, correction, update or deletion of your personal data;
• withdraw consent — though we may then be unable to provide the Service; and
• raise a complaint with our Grievance Officer.

Write to support@chaloevent.com. We will respond within 30 days.

9. Children

The Service is meant for businesses and is not intended for anyone under 18.

10. Changes to this policy

We may update this policy and will tell you by email or in the app. The version and effective date are shown at the top of this page.

11. Contact and Grievance Officer

Grievance Officer, ChaloEvent — support@chaloevent.com.